Initiatives in the field

A local resident helps deal with an odor problem

Following a telephone odor complaint, Enrobés de Bigorre decided to take dialogue to a further level by involving the complainer himself. A senior citizen, he agreed to keep a log of various parameters so as to help establishing a relationship between the annoyance he felt, weather conditions (fog, wind direction, temperature) and the company’s production data (type of product being produced, start-up times, production rate, etc.). Thanks to this open-minded attitude and the good faith of all concerned, it was possible to furnish explanations to a number of important points of concern to local residents:

  • Coal tar has not been used in asphalt mixes for many years now,
  • the asphalt plant has no plans for extension or to increase its volumes,
  • an independent laboratory regularly verifies emission levels,
  • all elements intended to improve emission quality are subjected to good monitoring practices.

This was a win-win outcome:

  • We were able to improve our understanding of the mechanism by which odors arise, enabling us to reduce them,
  • Good quality communications have been established with local residents, making it possible to lessen all site impact, while increasing their understanding and acceptance of the residual inconvenience.
Download the pdf file